Director of Ops
apponeWilkesboro (NC)
About the role
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Description:
Director of Operations
Job Title: Director of Ops
Department: Operations
Reports To: VP of Operations
Job Summary:
The Director of Operations oversees the operational performance of multiple 7 Brew Coffee locations, ensuring alignment with company standards, financial goals, and customer experience expectations. This leadership role is critical in fostering a culture of kindness, connection, and operational excellence across the region.
Key Responsibilities:
Earn and maintain the respect of both managers and team members through hard work, honesty, and strong leadership.
Support and oversee the recruitment, hiring, evaluation, development, and termination of all stand managers.
Hire regional managers as needed.
Lead the process for all disciplinary actions involving stand managers.
Foster a motivating environment through consistent rewards, appreciation, and acknowledgement of team members who perform well and meet or exceed performance goals.
Creating a positive work culture for all team members.
Provide support and guidance to store managers, regional managers, and their teams to achieve operational and performance objectives.
Mentor and develop regional managers to uphold company values and drive continuous improvement.
Ensure consistency in training programs across locations.
Supervise and support daily operations across all stores.
Ensure compliance with organizational policies and procedures.
Analyze and manage regional financials, including P&L, labor costs, and operating expenses.
Develop and execute regional plans for sales growth and operational efficiency.
Plan for team growth and succession by identifying and recruiting strong candidates for management roles.
Maintain high standards of customer service across locations
Address and resolve customer and employee issues to ensure satisfaction and continuous improvement.
Expected Hours of Work This is a full-time position. The days and hours of work are subject to the needs of the business. This could mean weekends, early mornings (5AM) and late nights (11PM).
This position is currently accepting applications.
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