Call Center Team Lead Paid and ongoing training Real growth opportunities Health insurance Dental insurance Vision insurance 401(k) with a 4% company match Base salary ($18+ DOE) + uncapped commissions + leadership incentives Paid time off
About the Role:
The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.
Responsibilities Lead From the Front
Make inbound and outbound calls to homeowners
Convert qualified leads into scheduled appointments
Coach & Develop Team Members
Review calls and identify opportunities for improvement
Reinforce scripts, best practices, and sales techniques
Help improve conversion rates and appointment quality
Drive Performance & Accountability
Track daily activity and key performance metrics
Ensure CRM accuracy and proper lead management
Create a culture of ownership, urgency, and continuous improvement
Support Growth
Work directly with leadership to improve systems, processes, and performance
Play an active role in scaling the call center operation
Requirements Experience coaching, mentoring or managing a team
Have a hunger for growth, personal improvement, and exceeding goals.
Proven success in inside sales, appointment setting, or call center environments
Strong communication and relationship-building skills
Schedule Monday Thursday: 2:00 PM 8:00 PM
Friday: Optional 2:00 PM 5:00 PM
Saturday & Sunday: 10:00 AM 2:00 PM
About the Company:
Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals. Compensation: $40,000.00 - $85,000.00 per year
Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.
