Remote Customer Operations Specialist

Job Title: Customer Operations SpecialistLocation: Elmhurst, IL *must be based within a 1-2 hr drive to/from Elmhurst*Reports to: VP of SalesJob Type: Full-timeOverview:NSI is a leading player in the natural private label food industry, dedicated to providing high-quality, organic, and sustainably sourced food products to consumers. We believe in promoting healthy and conscious eating choices, and our range of products reflects our commitment to quality and sustainability.NSI is seeking a detail-oriented and proactive Customer Operations Specialist to support day-to-day customer order management and operational coordination. Reporting to the VP of Sales, this role works closely with sales, operations, and accounting to ensure accurate order processing and a high level of customer service. This position is ideal for an early-career professional who thrives in a fast-paced CPG environment, enjoys problem-solving, and takes pride in delivering an exceptional customer experience. The Specialist will support end-to-end order execution, assist with logistics coordination, and help maintain strong relationships with retail customers.Responsibilities:Manage customer orders (manual + EDI) from PO receipt through deliveryConfirm order details and communicate ETAs to customers and distribution centersCoordinate internally with Sales, Operations, and AccountingResolve order discrepancies and support invoice accuracyAssist with transportation coordination and 3PL claimsMaintain accurate reporting in ERP (SAP Business One preferred)Utilize customer portals and support compliance documentationContribute to process improvements and operational efficienciesThe ideal candidate will have:Experience working with retail customers or supermarket chains is a plusERP experience (SAP Business One a strong plus)Familiarity with EDI systemsStrong proficiency in Google Sheets and Google WorkspaceProficiency in MacOSHigh attention to detail and ability to manage multiple prioritiesStrong communication and problem-solving skillsEducation and Experience:A Bachelor's degree in business administration or related field2–3 years of experience in customer operations, sales support, or order management (CPG/food industry preferred)Work environment:Remote work available but candidates must be living in close proximity to NSI's office in Elmhurst, IL for in-person meetings. Please do not apply if you are not living at least 1-2 hours within this location.NSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.Please direct all recruiting and candidate inquiries to HR@nsi-grp.com.Contacting other team members or departments will result in your message not being reviewed.#LI-Remote