Member Services Front Desk Associate

Member Services Front Desk Associate Department: Enabling Function Employment Type: Part Time Location: Fair Lawn Compensation: $18.00 - $22.00 / hour Description Member Services Associate Location: Fair Lawn Entity: Alliance Performance Reports To: Alliance Performance GMAt Alliance Performance, we are proud to serve as Bergen County's premier fitness and training destination. Located in Fair Lawn, NJ, our facility brings together elite-level coaching, group fitness, sports performance, and integrated recovery, all within a welcoming, high-energy community. From everyday adults to serious athletes, we help people across North Jersey train smarter, recover faster, and get better every day. We are seeking a dynamic and personable Member Services – Front Desk Associate who will serve as the first impression of Alliance Performance. This role is more than a front desk position, it is a vital part of the experience we deliver. The ideal candidate is friendly, organized, proactive, and passionate about creating an environment where every member feels valued, supported, and excited to be here. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering exceptional service, we want you on our team. Summary of Responsibilities What You'll Do Create an Exceptional First Impression Warmly welcome members and prospective clients as they walk through our doors. Provide top-tier customer service by answering questions, offering guidance, and ensuring every interaction reflects our commitment to excellence. Manage Check-Ins & Daily Operations Oversee member check-ins for scheduled sessions and walk-ins, ensuring accurate attendance tracking and a smooth daily flow of operations. Support Member Management & Administration Assist with registrations, cancellations, account updates, and general member management through our systems. Maintain organized and accurate records. Maintain a Professional & Inviting Environment Keep the front desk and common areas clean, organized, and welcoming. Ensure the space reflects the high standards of our training and recovery facility. Assist with Membership Sales & Promotions Support membership sales efforts, promotions, and community events. Help prospective members understand our services and guide them through sign-ups or upgrades with confidence and enthusiasm. Communicate Clearly & Proactively Keep members informed of schedule updates, events, and promotions via calls, texts, and emails. Ensure consistent and professional communication at all times.