Client Service Representative CSR

Posted 5 days ago

south florida pet emergencyHialeah (FL)

Customer Service Representatives Veterinary Services

SENIORITY

Mid

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About the role

Benefits:

401(k)401(k) matching
Employee discounts
Health insurance
Opportunity for advancement
Paid time off

Training & developmentGQ Animal Clinic is a small animal oriented veterinary practice with 2 locations in the vibrant and ever growing South Florida area. We have a diverse team of passionate professionals who embrace teamwork. Our locations have state of the art medical equipment, software and recently renovated facilities to make the job fun while giving you all the tools needed to succeed. Our Why Our mission is to provide the best quality healthcare for small animals through an efficient, human-centric, and personal experience so that pet owners can spend less time worrying and more time with their fur babies. We are looking for someone who shares this vision and will help us make every experience an incredible one for all of the people and animals that walk through our doors. This individual will be the face of our South Florida Pet Emergency clinic in Hialeah, FL.

Essential Functions:

Customer Service
Communicate both with the client and our team to ensure all of the information is correct and understood by both sides
Greet clients, answer telephones, and guide clients to exam rooms
Answer questions about products and services, focusing on client education
Manage medical records, charts, reports and correspondence
FinancialCross sell and make necessary recommendations for the patients' health benefit
Process payments
Present and explain fees
MarketingReach out to current and potential clients
Assist in content creation and implementation for marketing campaigns
Organization and Time Management
Organize a client schedule and make follow ups for appointments and medication
Filing, manage emails and take prescription orders
Use fax features, printing documents and other basic office equipment
Maintain a clean work area throughout

Qualifications:

A minimum high school diploma
Communicates effectively with all levels of personnel and diverse client groups to ensure clarity and alignment.
Manages a high volume of inbound calls, ensuring accurate and timely routing to the appropriate departments.
Prioritizes organizational excellence and attention to detail while managing multiple concurrent projects.
Exhibits a professional demeanor and takes proactive initiative within a collaborative team setting.
Maintains total scheduling flexibility, remaining available for weekday, evening, weekend, and holiday shifts.
Displays resilience and a positive outlook when navigating high-pressure or stressful scenarios.

Preferred Qualifications:

Working proficiency in English and Spanish
Prior experience in customer service or medical reception roles (1+ years)
Understanding of computers, email platforms, phone services, Google Workspace and other office equipment

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