Sportsbook and Online Casino Customer Support AgentCollingswood, NJ

Posted 11 days ago

rush street interactiveCollingswood (NJ)

Gambling Service Workers, All Other Casinos (except Casino Hotels)

SENIORITY

Junior

SALARY

$18.00 - $24.00 per hour

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About the role

Sportsbook And Online Casino Customer Support AgentRush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. What You Won't Find Anywhere Else: Four days on, three days off per week Fun office atmosphere with nitro coffee on tap, carefully curated snacks, and sports playing all day Ability to learn about a fast growing industry With hard work and determination, opportunity to quickly advance in a fast growing company Proven history of internal advancement Positive work environment with emphasis on work/life balance

What You'll Do:

Ability to multitask
Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
Assist players with specifics about promotions, loyalty programs, and terms and conditions
Assist players and respond to inquiries in community chat
Escalate all necessary issues to management in a timely fashion
Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
Other duties as necessary and/or assigned

What You'll Bring:

Experience with computers, browsers, and mobile devices
Ability to search, find answers, and assist our players with a wide variety of issues
Open availability for scheduling to include regular weekends, holidays, and evenings
Great written communication skills
Self-motivated and very reliable
Candidates with sports betting knowledge/knowledge of major sports will be preferred 1 year or more Customer Service experience in an office or call center setting preferred
Experience with sports betting technology is preferred.

Active Pennsylvania Gaming Control Board License Preferred: In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not. This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $19.50 to $24.00 per hour. There's no fixed timeline for tier progression it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York).

Benefits:

Discretionary annual company bonus (Eligibility Varies by Role)401(k) plan with 100% company match on the first 4%Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
Paid Time Off (Eligibility Varies by Role)
Employee Assistance Program (EAP)
Pay Range$18 - $24 USDWhat Makes Us Great:
Comprehensive compensation
Work-life balance initiatives
Autonomy we embrace personal freedom and responsibility
Creativity we are open to new ideas of how we can be better
Growth we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they doPeople-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth. Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now!

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