WMS Solution Design Lead

Posted yesterday

fulfillment iqAtlanta (GA)

Transportation, Storage, and Distribution Managers Computer Systems Design Services

SENIORITY

Manager

SALARY

$115,000 - $135,000 per year

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About the role

Job Title: WMS Solution Design Lead

Job Location: Atlanta, GA, United States (Onsite/Hybrid)

Job Type: Full-time, Permanent

Hiring Timeline: Immediate Reporting Line: Co-Founder & COOTravel Expectations: Up to 50% travel, based on customer requirements. Existing Vacancy: YesApplication Deadline: Open until Filled

Salary Range: 115K – 135K USD per year (negotiable)

About Fulfillment IQ (FIQ):Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, thisistheplace where your skills and judgment trulycome to life.

Role Overview: A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem butdon'tproactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgradeinitiatives, andacting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix. Mandate:

Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner
Translate client requirements (new interfaces, EDI, Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix
Present pros/cons and demos/POCs for eachoptionso the client can make an informed decision

Must Have:

Techno-functional background in WMS (Manhattan Scale) with solution design experience
Experience across multiple 3PL sites/facilities — not just a single-site background
Demonstrated ability to build and present POCs/demos comparing multiple solution paths
Strong client-facing communication and presentation skills
Experience leading WMS implementations, upgrades, or large enhancement programs
Ability to conduct business process workshops and requirement-gathering sessions
Ability to create functional specifications and design documentation
Ability to provide effort estimations and implementation recommendations
Ability to partner with technical teams to ensure successful solution delivery
Ability to present proposed solutions to operational and executive stakeholders

Nice to Have: Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure

Key Responsibilities:

Lead new customer onboarding and scale upgrade projects for the account
Translate client requirementsinto multiple solution options with pros/cons
Build and present POCs/demos to support client decision-making
Act as the primary techno-functional point of contact for new initiatives on the account
Conduct business process workshops and requirement gathering sessions
Support scale upgrade and modernization projects
Create functional specifications and design documentation
Provide effort estimations and implementation recommendations
Partner with technical teams to ensure successful solution delivery
Present proposed solutions to operational and executive stakeholders
What Success Looks Like in the First 90 Days:30 Days In:
Ramp up on the account, current systems, and key stakeholder relationships60 Days:
Lead the first new customer onboarding or scale upgrade workstream
Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client90 Days:
Fully own solution designand SCALE WMS implementationfor new initiatives on the account
Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client
Key Performance Indicators (KPIs):Number of options-based solution proposals delivered (vs. single-fix recommendations)
Client satisfaction/feedback on solution presentations and demos
Time from requirement gathering to solution proposal delivery
Onboarding/scale upgrade milestone adherence
Quality and completeness of functional specifications and design documentation

Why You'll Love Working Here: At Fulfillment IQ, we don't just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you're leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Work That Matters: You'll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters:

We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
Flexibility to ThriveWe support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
We Celebrate ImpactFrom project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
A Collaborative Culture
You'll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
Perks you'll appreciate:
Employee Health:
Comprehensive health and dental coverage for you and your family
Time Off:
Competitive paid time off and flexible leave policies

Retirement: Retirement savings programs and employer contributions Professional Growth:

Dedicated learning and development budget
Flexible Work:
Remote and hybrid work options

Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable. Community Engagement:

Team events, meetups, and company offsites
Additional Perks
Equipment and workstation allowances
Internet and business travel reimbursements
Employee stock options (ESOP), where applicable
Team events, meetups, and company offsites
Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence toassistin the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs. Candidate Privacy: Your personal information is collected and used for recruitment purposesin accordance withFIQ'sCandidate Privacy Notice, available here. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Learn More About UsWebsite:fulfillmentiq.com LinkedIn: Fulfillment IQSpotify:eCom Logistics Podcast Spotify YouTube:eCom Logistics Podcast YouTube

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