Field Service Representative(FSR)

Posted 2 days ago

boab venturesNewport News (VA)

Customer Service Representatives Computer Systems Design Services

SENIORITY

Junior

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About the role

Field Service Representative We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment. This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams.

Responsibilities: Build strong, proactive relationships with users at the customer site and identify use-case gaps. Support users by creating initial dashboards and helping formulate operational and analytical questions. Stay current on all platform updates, features, and capability releases. Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems. Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs. Consistently communicate system or operational issues to the Palantir team and customer leadership. Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.

Required Qualifications: U.S. Citizenship (required by U.S. Government contract). TS/SCI eligibility (active TS/SCI preferred). Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.). Strong communication skills with the ability to explain complex concepts clearly. Ability to work independently and in a team environment supporting high-tempo operations. Ability to travel up to 25% domestically or internationally, as required.

Preferred Qualifications: Recent, hands-on experience with Palantir platforms. Military, Special Operations, or Law Enforcement background. Experience briefing senior military or government stakeholders. Background fusing intelligence capabilities in support of operations. Technical foundation with working knowledge of: HTML, Ruby, Python and/or Java Microsoft Excel Hardware, networks, and basic server administration

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