Director, AI-Driven Service & Contact Center Transformation

Posted yesterday

frogBrooklyn (NY)

Computer and Information Systems Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

SALARY

$180,000 - $270,000 per year

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About the role

Capgemini Invent’s frog division seeks a Director of Service & Contact Center Transformation to guide AI-enabled customer service across high-volume environments. You will lead opportunities from shaping market propositions through delivery, balancing automation with human service while driving revenue growth and customer outcomes. Strong executive presence and 50% travel required. You will oversee multidisciplinary teams across strategy, design, technology, data, analytics, and change

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