Director of Rooms
omni hotels resortsAustin (TX)
About the role
Omni Barton Creek Resort & SpaNestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa. The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Spa and Guest Services. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities:
- Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations along Omni, Forbes & 4/5 star guidelines
- Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
- Excellence in appearance of all areas throughout the resort
- Producing constant improvement in guest experience satisfaction metrics
- Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
- Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
- Participation in weekly forecasting and scheduling activities
- Providing assistance in developing the annual hotel budget
- Preparation of action plans as directed by management
- Daily reviews of operating outcomes (including corrective action if required)
- Maintaining high visibility with associates and guests
Qualifications:
Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.
Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).Excellent verbal and written communication skills required.
Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
Must be detail-oriented and organized.
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
Must be highly service-oriented.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
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