CCaaS Data Architect: Genesys/Five9 & AI-Driven CX

Posted today

5 star recruitmentPhoenix (AZ)

Computer Systems Engineers/ArchitectsComputer Systems Design Services

SENIORITY

Lead

About the role

A leading recruitment agency is seeking an expert in contact center solutions for a role focused on data migration to cloud environments. Ideal candidates will have extensive experience with the Genesys ecosystem and Cisco Contact Center solutions, alongside proficiency in developing data strategies that enhance customer experiences. In this role, you will collaborate closely with AI and ML teams to drive automation and reporting continuity while ensuring minimal disruption during migration.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.