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David Careers

Membership Advisor (Sales)

Posted today

providence groupsFranklin (TN)
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelFitness and Recreational Sports Centers

SENIORITY

Mid

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About the role

Membership Advisor
Location: Franklin, TN
Company: Level Wellness
Employment Type: Full-Time
Compensation: Base Salary + Commission
Role Overview: The Membership Advisor is responsible for driving membership growth by converting prospective guests into long-term members. This is a consultative sales role focused on building relationships, understanding goals, and positioning Level's services and memberships as essential tools for each individual's wellness journey. This role is critical to Level's growth and success and requires a highly motivated, hospitality-driven sales professional who thrives in a high-touch, premium environment.
Key Responsibilities:
  • Sales & Membership Conversion
  • Convert walk-in guests, leads, and referrals into Level Wellness client and members
  • Conduct personalized consultations to understand guest goals and needs
  • Present Level's services, diagnostics, and membership options with confidence and clarity
  • Recommend appropriate memberships and packages based on guest goals
  • Achieve and exceed monthly membership and revenue targets
  • Follow up with prospective members via phone, text, and email
  • Lead Management & Pipeline Development
  • Manage leads through CRM (HubSpot / Zenoti)
  • Track pipeline and conversion metrics
  • Follow up consistently to nurture prospects
  • Re-engage inactive guests and former members
  • Guest Experience & Relationship Building
  • Deliver exceptional, concierge-level service to all guests
  • Build long-term relationships with members
  • Act as a trusted advisor on Level services and offerings
  • Support member retention through ongoing engagement
  • Studio Support & Growth Initiatives
  • Support in-house events, open houses, and community activations
  • Assist with tours and guest onboarding
  • Collaborate with practitioners and leadership on guest needs
  • Identify opportunities to improve sales processes and guest experience
  • Success Metrics (KPIs)
  • Monthly new memberships sold
  • Membership revenue generated
  • Lead-to-member conversion rate
  • Guest retention and upgrade rate
  • Follow-up and CRM activity metrics
Requirements:
  • 3+ years of sales experience (wellness, fitness, hospitality, aesthetics, luxury retail, or medical preferred)
  • Proven track record of meeting or exceeding sales goals
  • Strong interpersonal and communication skills
  • Highly organized and proactive
  • Passion for health, wellness, and helping others
  • PreferredExperience selling memberships, subscriptions, or recurring services
  • Experience in medical spa, wellness clinic, boutique fitness, or luxury hospitalityCRM experience (HubSpot, Zenoti, Mindbody, Salesforce, etc.)Experience in consultative sales environment
  • Key Traits We're Looking ForRelationship-driven
Results-oriented Confident but consultative (not pushy) Polished and professional Hospitality-minded Self-motivated and accountable
Why Join:
  • Level Wellness
  • Be part of a rapidly growing, premium wellness brand
  • Work in a beautiful, high-end environment
  • Help people transform their health and lives
  • Strong earning potential with uncapped commission
  • Opportunity for advancement into senior sales or leadership roles

Before you apply

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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