Customer Relationship Manager
england logisticsSalt Lake City (UT)
About the role
Fuel Customer Relationship Manager Build Relationships. Grow Accounts. Drive Revenue. England Carrier Services (ECS) is looking for a driven, relationship-focused professional to help retain and grow our fuel program customers.
Asa Fuel Customer Relationship Manager, you will be working with current fuel program customers of ECS to maximize revenue for ECS along with value for our clients. The focus of this position will be to retain and organically grow fuel program client participation. You will connect with customers regarding their fuel purchasing habits and cross-sell other ECS products, assist clients with everyday questions, resolve problems, and maintain customer relationships.
The Fuel Customer Relationship Manager consistently demonstrates a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by working in accordance with EL's COACH Team core values.
If you're competitive, customer-focused, and enjoy building relationships while finding opportunities to grow accounts, we'd love to meet you.
Why Join England Logistics? Base salary of $45,000 with a monthly bonus potential of $1,500
Compensation Structure: Weekly salary plus monthly commission.
Benefits That Care: Full medical, dental, vision, and 401k benefits.
Work-Life Balance: Enjoy paid vacation, holidays, and sick days - we want you to thrive both at work and at home.
Recognition & Fun: Expect tons of team-building activities, recognition, awards, and of course, plenty of food and celebrations along the way.
Career Development: We believe in helping you grow— promotion opportunities are built into our culture.
Schedule:
Monday - Friday 7:00AM-4:00PM
What You'll Do Essential Functions and Results Expectations
Retain current customers at 97% or better rate
Increase revenue by improving fuel station network participation
Proactively monitor client fueling trends to ensure full card/truck utilization of fuel program
Identify opportunities to organically grow portfolio network gallons
Build strong relationships with portfolio carriers
Create growth opportunities through carrier referrals
Increase ECS revenue by adding tire and factoring products to fueling clients
Exhibit negotiation tactics to ensure clients are not influenced by competitor offers
What Success Looks Like Successful Fuel Customer Relationship Managers consistently:
Maintain 97%+ customer retention
Increase fuel program participation and network gallons
Maximize fuel card and truck utilization
Grow revenue through additional ECS products
Generate opportunities through customer referrals
Build strong, long-term customer relationships
What We're Looking For:
Experience & Skills Strong background in sales and customer service
Experience managing customers or account relationships
Excellent verbal and written communication skills
Strong negotiation, problem-solving, and analytical skills
Organized with strong attention to detail
Ability to multitask and succeed in a fast-paced environment
Bachelor's degree preferred, but not required
Bilingual preferred, but not required
Personal Attributes Competitive, driven, and growth-oriented
Customer-focused and relationship-driven
Sales-minded and motivated by results
Organized and effective under pressure
Positive, adaptable, and hardworking
Equal Employment Opportunity
We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.
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