Account Supervisor

At MSI Communications, our success as a team is guided by our values: Be courageous; have integrity; choose kindness; seek client success; do good; and also, have fun. Our client services team uses these guidelines to foster collaboration within the agency, create exceptional work, and build lasting client relationships. The position of account supervisor requires advanced communication skills, analytical thinking, and the ability to manage and meet deadlines for multiple projects. Additionally, superior customer service skills are required—an attitude of going above and beyond to delight our customers and exceed expectations. Our office is busy; the pace is quick, and the payoff is great. Primary Responsibilities Serve as the main point of contact for assigned clients, building strong relationships based on trust and results Ensure client satisfaction while balancing agency priorities Anticipate client needs and identify opportunities for new initiatives, expanded services and long-term growth Develop strategic communications and marketing plans with measurable objectives Translate client needs and goals to departments within the agency to develop effective campaigns and deliverables Monitor campaign performance and project outcomes Manage project scopes, timelines and budgets Monitor and optimize account profitability Use insights, research and analytics to continuously improve strategies POSITION REQUIREMENTS Enthusiastic, positive, can-do attitude with strong strategic planning skills Excellent communication skills (in all forms) Ability to meet deadlines and manage multiple priorities 7+ years of experience in developing and executing integrated marketing, communications and public relations strategies Experience writing, editing, proofreading and managing communication projects in a variety of mediums (print, long and short videos, websites, social posts, speeches, etc.) Demonstrated ability to develop strategic communications plans that align messaging, audiences, channels and measurable objectives Proven experience with building client relationships and providing strategic counsel Direct agency experience is preferred, however client-side experience working with an agency accepted Bachelor’s degree in business, communications, journalism, marketing or advertising is highly preferred. Master’s degree a plus. Working knowledge of Alaska’s biggest economic industries: tourism, oil & gas, mining, transportation, and healthcare Personal transportation with proof of current insurance MSI Communications is an equal opportunity employer (EOE). We support diversity in the workforce. Reasonable accommodations will be considered for disabled individuals. #J-18808-Ljbffr