Customer Success Representative

Posted 2 days ago

jms technical solutionsBuffalo (NY)

Customer Service Representatives Jewelry Retailers

SENIORITY

Mid

SALARY

$18-$21/HR

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About the role

29th September, 2026 Our retail client in Buffalo, NY, is seeking a Customer Success Representativeto join their team! This is an onsite/full-time/direct-hire position Salary range based on experience: $18-$21/HR + Growth Opportunity

Responsibilities:

Build relationships with retailers through phone and email
Answer customer questions and provide exceptional service
Process orders accurately and efficiently
Solve customer problems with professionalism and urgency
Learn our products and help customers make recommendations
Collaborate with Sales, Marketing, Production, and eCommerceContinuously learn new systems and processes
Help improve how we serve our customers

What We're Looking For:

You don't need jewelry experience; we'll teach you that.
Friendly and positive
Organized and detail-oriented
Comfortable talking with people
A strong communicator
Curious and eager to learn
Comfortable using computers and technology
Dependable and accountable
A team player who enjoys helping others
Experience in customer service, retail, hospitality, inside sales, or office administration is a plus, but attitude and work ethic matter even more.

Applicants must be authorized to work in the U.S. We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.