Vital Records Support Specialist
lhhOklahoma City (OK)
About the role
Vital Records Support SpecialistLHH is seeking a Vital Records Support Specialist for a confidential public health organization in Oklahoma City, OK. This is an exciting opportunity for professionals with experience in customer support, help desk operations, administrative services, public health, health information management, records management, technical support, and process improvement. This role serves as the primary point of contact for users requiring assistance with vital records platforms and related systems. The ideal candidate will be highly organized, service-oriented, and skilled at troubleshooting issues, supporting end users, coordinating training activities, and ensuring accurate documentation. This position offers the opportunity to support critical public health operations while working closely with internal teams, stakeholders, and program leadership.
Job Title:
Vital Records Support Specialist | Help Desk Specialist | Program Support Specialist | Health Information Support Specialist
Location: Oklahoma City, Oklahoma
Schedule: Full-Time | Monday-Friday onsite
Contract Duration: 6-12 Month Contract with Potential Extension
Key Responsibilities:
Serve as the primary contact for help desk inquiries related to vital records systems, applications, and operational processes.
Provide exceptional customer service and frontline support to internal staff and external stakeholders.
Respond to requests involving system access, user support, onboarding, offboarding, training, and workflow assistance.
Investigate, troubleshoot, and resolve user issues while escalating complex matters when
incoming requests and ensure timely resolution, follow-up, and
training activities, scheduling, educational resources, and post-training support.
Collaborate with cross-functional teams to identify documentation gaps and improve operational processes.
Assist in developing user guides, process documentation, webinars, training materials, and reference resources.
Participate in software testing, system enhancement reviews, and quality improvement
findings, recommend solutions, and contribute to continuous process improvement efforts.
Support compliance initiatives related to data quality, reporting accuracy, and records integrity.
Assist leadership with administrative projects, reporting activities, and program support functions.
Maintain current knowledge of system functionality, workflows, and operational procedures.
Contribute to special projects focused on service delivery, efficiency improvements, and stakeholder support.
Required Qualifications:
Bachelor's degree or equivalent combination of education and relevant professional experience. Experience in customer service, administrative support, help desk operations, technical support, records management, healthcare support, or program troubleshooting and problem-solving abilities. Excellent organizational skills with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills. Proficiency with Microsoft Office Suite and online systems. Ability to work effectively with internal teams, external customers, and stakeholders.
Preferred Qualifications:
Bachelor's degree in Public Health, Health Information Management, Healthcare Administration, Business Administration, or a related field.
Experience providing help desk support, technical assistance, or application support.
Knowledge of records management, document processing, health information systems, or public health
creating training materials, procedural documentation, or user guides.
Background in workflow analysis, quality assurance, compliance monitoring, or process improvement
supporting software platforms, databases, or online service
Skills & Keywords:
Help Desk Support, Customer Service, Technical Support, Administrative Support, Health Information Management, Records Management, Public Health, User Support, Training Coordination, Process Improvement, Troubleshooting, Data Quality, Documentation, Stakeholder Communication, Program Support, Operations Support, Quality Assurance, Compliance Monitoring, Workflow Analysis, Microsoft Office.
Why Consider This Opportunity?
Opportunity to support essential public health and records management services.
Diverse responsibilities involving customer support, training, technical troubleshooting, and program
experience in public health administration and health information management.
Collaborative team environment with opportunities to contribute to process improvements.
Competitive compensation and potential contract extension.
Build valuable experience in help desk operations, records management, and stakeholder support.
Ideal Backgrounds:
Candidates with experience as a Help Desk Specialist, Customer Service Representative, Administrative Assistant, Program Coordinator, Records Specialist, Health Information Specialist, Technical Support Representative, Operations Coordinator, Public Health Support Specialist, or Training Coordinator are encouraged to apply.
If you are passionate about customer support, troubleshooting, records management, public health operations, and process improvement, apply today to learn more about this confidential opportunity through LHH.
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