Business Analyst - Healthcare

JOB TITLE: Business Analyst Healthcare JOB LOCATION: Boston MA WAGE RANGE*: $60-$62 JOB NUMBER: ITS77-EHS-FY27-BUS ANAL- 005 JOB DESCRIPTION: DDS is seeking to contract a highly motivated Business Analyst – Application Design, Redesign & Modernization with experience documenting existing workflows and Business and functional requirements related to Human Services Management and/or Healthcare applications. DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder, to enhance opportunities to become fully engaged members of their community. The successful candidate must have substantial hands-on experience leading the functional design or redesign of complex enterprise applications. The candidate will assess existing applications and workflows, identify functional gaps and system dependencies, define future-state application behavior, and translate business policies, regulations, operational needs, and user requirements into detailed, implementable functional designs. This position requires more than requirements documentation or meeting facilitation experience. The Business Analyst – Application Design, Redesign & Modernization will actively shape application solutions and independently own business analysis and functional design deliverables. Experience with case management, healthcare, human services, public-sector, or other highly regulated applications is strongly preferred. Lead discovery, current state assessment, requirements elicitation, workflow redesign, and functional solution design activities involving business users, provider representatives, technical teams, and project leadership. Analyze and, when necessary, reverse engineer existing application functionality, workflows, business rules, user roles, data flows, integrations, reports, controls, exceptions, workarounds, and system dependencies. Identify functional gaps, conflicting requirements, redundant processes, usability issues, manual workarounds, regulatory constraints, and opportunities to simplify or improve application behavior. Design future state application workflows and functional behavior, including user roles and permissions, task routing, approvals, reassignment, validations, notifications, escalations, exception handling, auditability, reporting, and operational controls. Develop detailed business and functional analysis artifacts such as current state and future state process models, use cases, user stories, functional specifications, business rule catalogs, role and permission matrices, screen and field requirements, data definitions, interface requirements, reporting requirements, acceptance criteria, and requirements traceability matrices. Evaluate functional design alternatives and clearly document recommendations, tradeoffs, dependencies, assumptions, constraints, and impacts on users, operations, data, integrations, reporting, etc. Lead functional design reviews and walkthroughs, resolve requirements and design gaps, obtain stakeholder decisions and approvals, and maintain traceability from business need through design, development, testing, and implementation. Proactively identify scope changes, design conflicts, delivery risks, unresolved decisions, dependencies, and potential impacts, and escalate them to project leadership with recommended actions. Communicate complex business, functional, and technical concepts clearly to technical and nontechnical audiences. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.