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David Careers

Customer Operations Associate

Posted today

nexarideexpressJacksonville (FL)
Customer Service RepresentativesCustom Computer Programming Services

SENIORITY

Mid

SALARY

$20 - $27 hourly

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About the role

About the job Customer Operations Associate
About the Role: As a Customer Operations Associate, you'll be the connective tissue between ourclients, project teams, and leadership. Your work helps ensure that nothing slips throughthe cracks emails get answered, reports get delivered, calendars stay aligned, andclients feel supported every step of the way. This is a fully remote role, ideal for someone who thrives in a structured but flexiblework environment, communicates clearly, and loves creating smooth, thoughtfulexperiences for customers and colleagues alike.
What You'll Do:
  • Managing and responding to client emails keeping tone professional, warm, andclear
  • Helping schedule and coordinate meetings between clients and engineeringteams
  • Assisting with project logistics sending files, managing shared folders, andfollowing up on document deadlines
  • Creating and sending polished client-facing documents, status updates, anddelivery confirmations
Tracking ongoing project milestones and flagging anything that looks off (wellUsing tools like Notion, Slack, Google Workspace, and ClickUp (or similar) tokeep information flowingMaintaining internal documentation so everyone stays on the same pageBeing a reliable and friendly point of contact who helps our clients feel taken careof You're a Great Fit If You...Are a strong communicator who writes clearly and professionally Love bringing structure to fast-moving environments Are comfortable working remotely and independently Pick up digital tools quickly and enjoy staying organized Have great attention to detail typos, time zones, and inconsistent files bug you Enjoy supporting engineers, scientists, or technical teams even if youre not oneyourself Are proactive, helpful, and naturally take initiative when something seems off Preferred Experience 13 years in operations, admin support, project coordination, or customer-facingroles Experience supporting technical or engineering teams is a plus (but not required) Familiarity with tools like ClickUp, Notion, Slack, or Google Workspace Experience in a remote work environment Comfortable with light proofreading and formatting of reports or emails
Salary & Benefits:
  • Competitive salary based on experience
  • Annual performance-based bonus 401(k) with employer contribution
  • Health, dental, and vision insurance
  • Life and disability insurance15 days of PTO + 8 paid holidays
  • Fully remote team culture
  • Room to grow into project management, client success, or operations leadership
  • Why You'll Love Working HereWere small enough that your voice matters, but strong enough to work onYou'll work with thoughtful, smart, and down-to-earth engineers
  • Our clients trust us and that trust extends to how we treat our team
  • You'll have real flexibility and ownership in your day-to-day work
About Heritage Civil WorksAt Heritage Civil Works, we help industries like aerospace, power generation, pollutioncontrol, and biotech tackle real-world engineering challenges through advancedmodeling, structural design, testing, and data-driven insights. Were not a typical civilfirm were a forward-thinking, remote-first company where precision meets purpose. We partner with engineers, researchers, and project managers to deliver technicalexcellence and we need someone just as detail-oriented and mission-driven on thecustomer operations side.
Equal Opportunity Employer: Nexa Ride Expressis an equal opportunity employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. Individuals withcriminal records are also encouraged to apply.
Job Type: Full-time
Pay: $20 - $27 hourly
Schedule: Flexible 8-hour shift | Monday to Friday

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