Vice President of Operations, Digital Agency

Posted 17 days ago

confidentialSan Jose (CA)

General and Operations ManagersAdministrative Management and General Management Consulting Services

SENIORITY

Manager

About the role

Vice President of Operations, Digital AgencyAbout the CompanyMission-driven web development agency specializing in user experience & digital strategyIndustryInformation Technology and ServicesTypePrivately HeldFounded2000Employees11-50Specialtiesdigital strategywebsite designwebsite developmentdrupaldrupal website designdrupal developmentdrupal migrationdrupal supportwordpress designwordpress developmentwordpress migrationuser experience designuser experience researchui/ux designheadless web developmentwebsite accessibilityweb application developmentprogressive web applicationsand ada complianceAbout the RoleThe Company is seeking a Vice President of Operations to play a pivotal role in the organization's growth and success. The successful candidate will be the operational catalyst and strategic navigator, leading the delivery organization as the core revenue engine. This role requires a thought partner to the executive team, with a focus on driving the company forward, ensuring the efficient execution of business strategies, and fostering a culture of excellence and innovation. The VP of Ops will be responsible for delivery leadership, business cadence, strategic execution, internal operations, talent and culture, operations and business metrics, and leadership and management. The ideal candidate will have a minimum of 10 years' of operations and leadership experience, with a proven track record in a web development agency or consulting firm setting. Key responsibilities for the Vice President of Operations at the company include owning the delivery organization, defining delivery standards, and leading the team to meet project execution quality, on-time, and on-budget performance. The role also involves developing and scaling internal processes, and systems, and leading the talent and culture function to ensure the organization can support continued growth. The candidate should have a strong background in operations and business metrics, with a focus on data-informed decisions to optimize business performance. As a secondary priority, the VP of Ops will be involved in revenue functions, coaching and managing sales, business development, marketing, and estimating functions to drive profitable new business. The role is ideal for a motivated, energetic leader with a high sense of urgency, who is ready to take on the challenge of strengthening delivery and internal operations and is committed to the long-term success of the organization.Hiring Manager TitleCEOFunctionsOperations

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.