Manager of Enterprise Client Success

Posted today

virtual vocationsDenver (CO)

Sales ManagersCustom Computer Programming Services

SENIORITY

Manager

About the role

Leading the strategy for Dynatron's most complex and high-value customer relationships, the full-time remote Manager of Enterprise Client Success will own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) while developing a high-performing team to drive customer engagement, retention, and growth. Key responsibilities Own GRR and NRR performance across the enterprise customer portfolio, developing strategies to increase retention and customer value Define and improve the enterprise customer success model, ensuring alignment between high-touch engagement and operational efficiency Lead and develop a team of Enterprise Client Success professionals, establishing performance standards and fostering a culture of proactive ownership Required qualifications 8+ years of experience in Customer Success or Enterprise Account Management within a high-growth B2B SaaS environment 3+ years of experience directly leading customer-facing teams with a proven ability to drive measurable outcomes Strong analytical skills with experience using customer data to inform strategy and decision-making Exceptional communication skills with the ability to build credibility with C-level stakeholders Experience developing account strategies that connect customer outcomes to retention and expansion

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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