Patient Service Representative

Posted 8 days ago

tactile medicalMinneapolis (MN)

Patient Representatives All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Junior

SALARY

$20.77 - $27.26

Apply

About the role

Patient Service Representative Minneapolis, Minnesota At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Service Representative supports Tactile Medical patients within a contact center environment through inbound and outbound communication. This role's main responsibility is to be the primary contact for patients prior to the shipment of their device.

Responsibilities:

Outreach to patients to process all pending product shipments
Effectively communicate with our patients by listening, speaking clearly and using everyday language our patients can understand
Deliver information to patients in a caring, empathetic, manner that align with Tactile Medical's overall patient experience
Discuss reported benefit information with great clarity to patients
Set up payments and payment arrangements within our point-of-sale system
Explain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance program
Provide order status updates for incoming calls from patients and sales representatives, including questions about reimbursement and the insurance process
Triage patient calls to other departments as appropriate
Enter and triage cases for any service complaint or product issue
Update, maintain and document patient files as well as order information
Adhere to company and role performance standards, meeting or exceeding expectations for inbound/outbound calls while still emphasizing a focus on quality
Provide input in team meetings, make suggestions for continuous improvement and best practices
Participate in cross functional efforts internally & with other departments to ensure yearly shipment goals are achieved
Maintain compliance with all appropriate regulatory requirements including HIPAAPerform other duties as assigned
QualificationsEducation & Experience Required:
Associate degree or equivalent work experience1 or more years of customer service/call center experience
Experience using a multiple monitor interface

Preferred: Previous experience in medical device or other healthcare environments

Knowledge & Skills:

Proficiency working with Microsoft Word, Excel, Teams and Outlook with the ability to navigate multiple systems
Exceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patients
Strong problem solving and listening skills coupled with patience to be able to assist our patients with the questions and issues they may be experiencing
Passionate and eager to learn new skills
Ability to adapt to an ever-changing environment
Commitment to patient satisfaction
Thrives in a team environment but is also self sufficient
Strong ability to multi-task and prioritize
Demonstrated organizational skills
Results orientated
Receptiveness to feedback
Consistent follow up skills

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions. Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. US Pay Range$20.77 - $27.26 USD

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.