Customer Service Analyst
us department of stateBuffalo (NY)
About the role
Job TitlePassport Services Customer Service SpecialistJob DescriptionDevelops customer service programs, policies, and operating methods and procedures for the Passport Services Directorate. Collects and analyzes customer suggestion and complaints, recommending courses of action, and implements approved recommendations where appropriate. Recommends customer service program goals and objectives, drafts operating procedures and participates in agency/center customer service planning. At the GS-12 level, the incumbent performs essentially the same duties as outlined above; however, the scope and complexity of assignments are of less responsibility and independence and receive closer supervision than at the GS-13 level.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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