Chat Support Specialist

Posted 3 days ago

talentomaJacksonville (FL)

Customer Service Representatives Custom Computer Programming Services

SENIORITY

Junior

SALARY

$4,300 - $4,900

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About the role

Job Title: Chat Support Specialist

Monthly Pay: $4,300 - $4,900 USD per month

Summary: Join a fully remote, full-time customer operations team supporting customers through secure web chat. You will resolve questions about online account access, statements, payment activity, and service requests while recording clear next steps in a ticket queue.

Job Responsibilities: • Respond to incoming chat conversations with accurate, professional guidance.• Verify customer details using approved secure-chat procedures.• Explain account activity, payment status, and self-service options.• Create, update, and route support tickets to appropriate teams.• Use internal knowledge articles to research routine inquiries.• Flag urgent or complex issues through established escalation paths.

Qualifications: • Experience assisting customers through chat, email, or digital channels is helpful.• Familiarity with ticket queues, knowledge bases, or help desk platforms.• Ability to write concise, empathetic responses with sound grammar.• Comfort navigating web-based account tools and multiple browser tabs.• Ability to follow privacy procedures when handling customer information.

Perks & Benefits: • Fully remote work environment within the United States.• Role-specific training and access to support resources.• Collaborative team guidance and defined escalation support.

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