System Administrator, SNOC/Service Desk at Invenergy LLC in Chicago, Illinois
$88,000 - $108,000 per year
Apply (opens in a new tab)System Administrator, SNOC/Service Desk at Invenergy LLC in Chicago, Illinois
Posted 2 days ago
SENIORITY
Lead
SALARY
$88,000 - $108,000 per year
About the role
- Serve as the final escalation point for Service Desk incidents and support requests
- Own and resolve complex IT and OT issues across control center and remote sites
- Monitor and manage assigned tickets, ensuring timely resolution and escalation
- Collaborate with server, network, security, and application teams to resolve issues
- Participate in IT change management processes and system improvements
- Identify trends in support issues and recommend long-term solutions
- Maintain documentation and support knowledgebase development
- After-Hours / NOC Responsibilities
- Support 24x7 monitoring of IT and OT systems, including control center operations
- Respond to system alerts, outages, and critical incidents during after-hours periods
- Initiate incident response efforts including triage, escalation, and coordination
- Participate in two-person incident response model when severity triggers are met
- Engage and coordinate with primary and secondary on-call resources
- Ensure system stability and monitoring continuity during incidents
- Perform structured handoffs between shifts to maintain operational continuity
- Bachelor's Degree in Information Technology, Computer Science, or related field required
- Three (3+) years of experience supporting enterprise IT environments or Service Desk operations
- Strong experience with Microsoft environments including Microsoft 365, server and workstation operating systems. Experience with incident management, escalation, and troubleshooting complex issues
- Strong analytical, troubleshooting, and leadership skills
- Excellent communication and customer service skills
- Exposure to networking, systems infrastructure, and OT environments preferred
- Experience working in a 24x7 operational or shift-based environment
- Technical certifications preferred (Microsoft, CompTIA, or related)
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
