Domestic Violence Services - Passage HousePart-TimeNon-Exempt
Reports To: Residential Manager
High School or GEDAssociates Degree in Human Services preferred. High School diploma (or GED) required
Wage: $17.52 per hour
Position Overview:
The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).Qualifications/Experience Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace
Job Responsibilities:- Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action
- Answers calls from general public requesting information in a polite and welcoming manner
- Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
- Respects client confidentiality
Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate
Maintains contact with Shelter clients; provides brief emotional support, as needed.
Refers clients to social work staff for counseling issues
Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval
Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds
Participates actively in ongoing professional development
Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision
Physical/Environmental Demands
Ability to work in a crisis intervention setting
Job performed in a shelter/residential setting
Occasional lifting (15 pounds or less)
Occasional standing/sitting
Moderate stress
Occasional PC/computer work
Agency Expectations
Attends and participates in appropriate Agency staff trainings and meetings
Advocates for cultural diversity/sensitivity as appropriate
