Call Center Representative - Part Time

Description: The Connecticut Humane Society is looking for a dynamic, customer service oriented individual to work in our Call Center. This position will be located at our Newington Pet Resource Center. The candidate will be responsible for answering and handling all incoming calls, and re-routing them as needed. They will provide general information on the society and answer questions about our programs and services. When the call volume is low this position will place follow up calls to adopters and do short phone surveys with clinic clients. This position will also rotate through the general call answering, follow up calls and working directly to set up client appointments in the clinic. They will need to perform administrative tasks such as entering client or animal data into our clinic or shelter software.

Title: Call Center Representative

Overview: This part time position would work either Friday/Saturday/Sunday or Saturday/Sunday/Monday. The hours are set at 8:30am to 5:00pm. This position is ideal for who is able to deal with different communication styles. We are looking for a customer service oriented individual who can work well within a team. Interested individuals must be able to handle multiple priorities and enjoy a busy call center environment. This position includes a weekend schedule. Connecticut Humane Society is an Equal Opportunity Employer M/F/D/V.

Education: High school diploma/GED

Experience: One to two years' experience working in a customer service position. Prior reception or call center experience preferred Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems.