Direct Service Shelter Staff - Jamaica
brcNew York (NY)
About the role
Community Technician
Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime
Make a Difference Every Shift
At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.
This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.
What You’ll Do:
Maintain a safe, orderly residential environment through active monitoring and rounds
Engage residents using trauma-informed and de-escalation techniques
Respond to conflicts, safety concerns, and crises professionally
Screen residents and visitors while maintaining dignity and security
Provide emergency support (First Aid/CPR, Narcan – training provided)
Complete documentation (logbooks, incident reports, progress notes)
Support fire safety procedures, inspections, and compliance
Assist with meals, escorts, inventory, and facility upkeep
What You’ll Gain: Experience in trauma-informed care, harm reduction, and crisis intervention
BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
Clear pathways to case management, senior roles, and leadership
Structured training, onboarding, and team support
Tuition assistance and professional development
Who We’re Looking For
High School diploma or GED required
Strong communication skills and basic computer proficiency
Ability to remain calm under pressure and maintain professional boundaries
Willingness to obtain required certifications
Preferred: Experience with homelessness, mental health, or substance use populations
Security Guard license, Food Handler Certificate, or similar certifications
Bilingual candidates encouraged to apply
Schedule
Full-time, 37.5 hours/week
Morning, evening, and overnight shifts available
Mandatory overtime required
What We Offer: Health and dental insurance starting Day One
3+ weeks vacation, 12 holidays, plus sick and personal time
403(b) retirement plan with employer match
Tuition assistance and paid training opportunities
Flexible Spending Accounts (healthcare, transit, childcare)
A mission-driven team committed to staff wellbeing
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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