Hybrid Desktop Support Specialist The Support Practice Group of Kraft Kennedy is seeking applicants for a full-time position hybrid Desktop Support Specialist. The schedule is Saturday through Wednesday with the following hours: Saturday-Sunday: 7:30am to 4:30pm Central Time Monday-Wednesday: 8:30am to 5:30pm Central Time You must be located in the Chicago area to be considered for this position. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Responsibilities include:
Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. Provide on-site assistance to clients on an as needed basis. (2-3 days per week)Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. Provide regional local on-site client support, as necessary. The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take into account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.
