Associate Product Manager
$90,000 - $120,000
ApplyAssociate Product Manager
Posted 17 days ago
SENIORITY
Lead
SALARY
$90,000 - $120,000
About the role
- Product Ownership & Adoption (40%)Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products
- Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and SalesBuild and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness
- Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations
- Data & Insights (30%)Work hands-on with product analytics platforms (Pendo, Mixpanel) and write SQL queries to independently explore feature usage and customer behavior
- Build and maintain dashboards and reports that track adoption trends across customer segments
- Translate quantitative findings into clear product hypotheses and actionable backlog items
- Partner with Data Science and Engineering on instrumentation improvements and event tracking
- Customer Engagement (20%)Participate in customer onboarding calls, QBRs, support escalations, and discovery sessions to develop a ground-level understanding of shipper workflows
- Work with Customer Success Managers to surface systemic product gaps and recurring pain points
- Champion the voice of the customer in internal planning and sprint reviews
- Cross-Functional Execution (10%)Collaborate with Engineering and Design through scoping, development, and post-launch monitoring
- Support Product Marketing with onboarding materials, release notes, and adoption playbooks
- Contribute to presales conversations and market requirement gathering alongside Solutions teams
- Must-Haves 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight)
- Practical experience specifically in truckload transportation, freight visibility, or carrier/shipper operations
- Experience collaborating with distributed or offshore engineering teams across time zones.
- Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative without hand-holding
- Strong customer engagement skills — you've run discovery calls, written user stories, and can translate qualitative feedback into crisp requirements
- Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows — synthesizing research, drafting PRDs, generating insights at speed
- PreferredPrior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring
- Experience with Pendo, Amplitude, or similar product analytics tools
- Familiarity with agile development and working directly with engineering squads
- Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline
- Medical, Dental & Vision benefits starting on first day of employment 401k Retirement savings with employer match
- Bonus and incentive compensation as well as employee stock option program
- Employer paid life insurance and short term disability insurance
- Generous PTO, global recharge days, and volunteer days
- Paid parental leave for all parents
- Family planning and inclusive wellbeing resources
- Technology reimbursement
- Commuter benefits for in-office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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