Claims Adjudicator - Remote, WI-ONLY (Temporary-6 months)

Who We Are: Since 1909, National Guardian Life Insurance Company (NGL) has been one of America's most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life's journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace. NGL's Core Values - integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. With over 100 years of experience, our passion is to serve people. Learn more.

Work Environment: NGL offers a flexible work environment where employees can work fully remote, hybrid or onsite at our Madison, Wis. office. We support virtual working arrangements in certain states outside of WI.

A Day in the Life: The Claims Adjudicator is responsible for processing claims, effectively communicating and corresponding with external and internal customers including policyholders, agents, funeral directors, and beneficiaries. Additional responsibilities include processing various types of claims and service requests along with providing phone support accurately within or exceeding existing service goals. In this role, work is performed under general supervision. The position requires the need to conduct additional research and to accurately document all findings as deemed appropriate.

Duties: Complete assigned projects, tasks, and/or milestones by agreed upon due dates including performing other related work as requested or required. Essential to Your Success:

• Excellent written and verbal communication skillsAbility to draft professional written communication using correct grammar, punctuation, and spelling
• Strong attention to detail with a high level of accuracy
• Basic computer skills with the ability to perform tasks and work in Microsoft Word, Outlook and Excel
• Knowledge of basic accounting skillsAbility to work independently and in a team environment
• Ability to learn quickly and adeptly handle issues that arise even when unfamiliar
• Effective and efficient organizational skills and ability to manage competing demands and tight deadlines
• Typing skills of a minimum of 45 words per minute

Education Requirements: Minimum: High School or GED

Preferred: OtherLOMA Level I CertificateLOMA ACSWisconsin Preneed Certification

Years of Experience: One year claims processing experience or equivalent business experience. Two years customer service or insurance/financial experience preferred. NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws. NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact hrmadison@nglic.com.