Learning Services Coordinator

Posted 3 days ago

j kent staffingLakewood (CO)

Training and Development Specialists Educational Support Services

SENIORITY

Mid

SALARY

$24.00 - $25.00/hour

Apply

About the role

Company/Position Overview: Our client, a non-profit in the educational field, needs a part-time, temporary Learning Management System (LMS) Coordinator. This position will report to the SVP of Programs and will be responsible for overseeing the daily administration, support, and optimization of our learning platform. This role will serve as the primary resource responsible for user administration, learner support, system maintenance, reporting, content and product updates, and coordination across related platforms. The ideal candidate is highly organized, technology-savvy, service-oriented, and comfortable managing multiple priorities while ensuring a positive learner experience. This position plays a key role in maintaining platform integrity, supporting user engagement initiatives, and ensuring accurate and consistent information across our learning ecosystem. This could be a foot-in-the-door opportunity for a full-time position.

Pay: $24.00 - $25.00/hour

Schedule: 15 – 20 hours/week, Monday - Friday

Assignment Length: ASAP for 4 – 6 months

Job Duties

LMS Administration & User Management: Create, modify, and deactivate user accounts. Manage user roles, permissions, and access requests. Conduct periodic reviews of user access and data accuracy. Maintain user privacy standards and ensure compliance with organizational policies. Support learners and internal stakeholders with account-related issues.

System Configuration & Maintenance: Configure and maintain LMS settings, course catalogs, learning paths, and system parameters. Manage course and product start and end dates. Coordinate product updates, additions, and content changes within the platform. Track configuration changes and maintain supporting documentation. Validate system functionality following vendor updates or platform enhancements.

User Support & Issue Resolution:

Serve as the primary point of contact for LMS support inquiries.
Troubleshoot user issues and provide timely resolution.
Manage and prioritize support requests and tickets.
Escalate complex technical issues to vendors or technical support partners as needed.
Develop and maintain user guides, FAQs, and knowledge base resources. Learner Engagement & Program Support
Monitor learner participation and engagement.
Manage badge programs and maintain learner recognition or awards leaderboards.
Track and coordinate participation incentives and related communications.
Support initiatives that improve learner engagement and overall user experience.

Reporting & Analytics: Generate and distribute user engagement, participation, and performance reports. Produce product order and enrollment-related reporting. Monitor trends and provide insights to support program effectiveness and decision-making. Maintain data accuracy across reports and dashboards.

Platform Coordination & Content Management: Ensure consistency of information across the company website, registration platform, and LMS.Coordinate updates among internal stakeholders and external platform providers. Assist with testing and validation of system changes, new courses, and updated content. Maintain documentation related to processes, system configurations, and operational procedures.

Continuous Improvement:

Identify opportunities to improve platform usability, learner engagement, and administrative efficiency.
Document recurring issues and recommend process improvements.
Support ongoing optimization of LMS operations and user experience.
Essential Knowledge, Skills, and Abilities:
Experience administering a Learning Management System (LMS), SaaS platform, or similar business application.
Strong attention to detail and organizational skills.
Excellent customer service and communication skills.
Experience troubleshooting user issues and providing technical support.
Proficiency with Microsoft Office applications, particularly Excel.
Ability to analyze data and generate meaningful reports.
Ability to work independently and manage priorities with minimal supervision.

Education and Experience: High school diploma or equivalent 2+ years of professional experience with learning technology platforms, online education, certification programs, or professional development programs. Experience managing learner engagement initiatives, incentive programs, or gamification features. Familiarity with website, registration, or e-commerce platforms. Experience creating process documentation and user training materials. J. Kent Staffing is an Equal Opportunity Employer

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.