Senior Configuration Management Analyst
insight globalCarmel (IN)
$116,000/yr
Apply (opens in a new tab)Senior Configuration Management Analyst
Posted 3 days ago
insight globalCarmel (IN)
SENIORITY
Lead
SALARY
$116,000/yr
About the role
Title: Senior Configuration Management Analyst
Duration: Permanent
Salary: $116,000/yr - $126,000/yr + annual bonus eligibility
Location: Carmel, IN - Hybrid
Must-Haves:
- Bachelor’s degree in IT, Computer Science, or related field 5-7+ years of Configuration Management / CMDB experience
- Strong ServiceNow experience
- Asset Management experience
- Experience maintaining CMDB standards and CI data accuracy
- Experience with configuration audits and reconciliation
- Understanding of ITSM / ITIL processes
Plusses:
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist, CMDB / CIS-DFServiceNow automation and workflow optimization experience
Day-to-Day:
- Develop and maintain ServiceNow CMDB standards and CI data integrity
- Support configuration and change management processes
- Identify and remediate unauthorized CI changes
- Conduct configuration audits and reconciliations
- Build dashboards and reports around KPIs and CSFsPartner with ITSM leadership and process owners to improve CMDB maturity
- Identify automation and process improvement opportunities within Service
NowJob Description:
Insight Global is seeking a Senior Configuration Management Analyst for a top energy and utilities client. This candidate will manage and improve Configuration Management and CMDB processes within ServiceNow, maintain accurate CI data, support ITSM practices, strengthen compliance, and identify opportunities for automation and process improvement.
Compensation:
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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