Account Representative
first sourceColorado Springs (CO)
About the role
Account Representative Launch Your Career with Firstsource Advantage! Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives. In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.
What You'll Do:
Communicate with customers regarding account balances and payment options
Handle inbound and outbound calls in a professional and respectful manner
Negotiate payment arrangements and assist customers in finding workable solutions
Maintain accurate account documentation and records
Follow all company policies as well as applicable federal and state regulations
Meet performance goals related to quality, productivity, and customer service
What We're Looking For:
High School Diploma or GED required
Minimum of 6 months of experience in customer service, sales, collections, or a related field
Strong communication and active listening skills
Basic computer proficiency and ability to navigate multiple systems
Professional attitude with a strong work ethic
Ability to maintain confidentiality and handle sensitive information
Self-motivated, dependable, and goal-oriented
Why Join Firstsource Advantage?
Career Growth Opportunities
Supportive Team Environment
Meaningful Work
Paid Training
Benefits:
(Eligibility Requirements Apply): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Training Monthly Performance Incentives Employee Recognition Programs Paid Time Off (PTO) Sick Leave
Apply Today Take the next step in your career and join a company committed to your growth and success.
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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