Remote Contact Center Supervisor Patient Access

Posted 7 days ago

university of miamiNew York (NY)

Medical and Health Services Managers All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Senior

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About the role

The University of Miami/UHealth Connect is seeking a Full Time Supervisor, Contact Center to work remotely. This role oversees a team handling patient access and registration, promoting empathy, service excellence and patient-centered care across UHealth. You will coach staff, monitor performance metrics, coordinate with QA and other teams, ensure compliance and timely scheduling, and lead training initiatives. The department emphasizes collaboration and exceptional customer service.

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