Distribution Customer Service Representative

Posted 9 days ago

surgeJoliet (IL)

Shipping, Receiving, and Inventory Clerks Industrial Supplies Merchant Wholesalers

SENIORITY

Junior

SALARY

$20.46/hour

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About the role

Distribution Customer Service Representative

Pay: $20.46/hour Schedule: Monday – Friday, 1st Shift Overtime: Occasional overtime and weekend work required

Position Overview: We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support our warehouse and distribution operations. This role will serve as a key connection between customers, warehouse teams, and internal departments to ensure accurate order processing, timely shipments, and excellent customer service. The ideal candidate will have experience in shipping and receiving, strong communication skills, and proficiency with Google Sheets and Microsoft Excel.

Essential Duties & Responsibilities:

Respond to customer inquiries regarding orders, shipments, invoices, inventory, and account-related issues in a professional and timely manner
Process customer orders and maintain accurate records
Generate inventory and stock reports to confirm product availability
Prepare shipping documentation, work orders, and related paperwork
Coordinate rush orders and special shipping requests with operations and traffic departments
Communicate with internal teams to ensure customer expectations and service standards are met
Verify invoices and assist with accurate account billing
Provide shipment tracking and tracing information to customers
Maintain damage reports, backorder logs, and account documentation
Escalate customer concerns or service issues to management as needed
Serve as the primary communication link between warehouse operations and customers regarding orders, shipments, and invoicing
Maintain organized files and records related to customer accounts
Update and maintain process and procedure documentation for assigned accounts

Qualifications:

High school diploma or equivalent required
Previous shipping and receiving experience required
Experience in a customer service or distribution environment preferred
Proficiency with Google Sheets and Microsoft Excel required
Strong computer skills and accurate data entry abilities
Familiarity with shipping systems such as UPS and FedExExcellent communication and customer service skills
Basic typing and 10-key skills
Ability to work overtime, weekends, and extended hours as needed
Comfortable working in a warehouse or distribution environment

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