Manager for Language Services
new york cityNew York (NY)
About the role
Manager for Language Services The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City's economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. The Mayor's Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city. MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide. The Manager, Language Services plays a critical role on MOIA's Language Services team, ensuring that City agencies, Mayoral Offices, and the public have reliable access to high-quality translation and interpretation services. The Manager manages the full lifecycle of incoming translation and interpretation requests assigning work to Language Access Specialists, tracking progress, and ensuring requests are completed accurately and on time. The role requires close coordination with internal staff, external vendors, and City partners in a fast-paced environment where priorities can shift quickly. Specifically, the Manager will: Serve as the primary point of contact for City clients, partners, and linguistic resources, including vendors and internal staff. Manage end-to-end translation projects from intake through delivery. Lead translation of MOIA's website content and other public-facing materials. Coordinate interpretation requests and provide technical support for virtual interpretation events. Serve as backup for urgent and after-hours language access requests. The ideal candidate is a self-starter who takes initiative and works effectively both independently and as part of a team. They are adaptable, think on their feet, and manage challenging interactions with professionalism and composure, even under tight deadlines. They should bring strong organizational and time management skills, sound judgment, and a positive, growth-oriented mindset. They are comfortable engaging with colleagues at all organizational levels and are motivated by MOIA's mission of serving immigrant communities. Specific Skills: You have hands-on experience in project management. You have native fluency in one of the top 10 City-designated languages (Arabic, Bangla, Chinese, French, Haitian Creole, Korean, Polish, Russian, Spanish, or Urdu).You are proficient in computer skills (Word, Excel, PowerPoint, and Outlook).You are familiar with CAT tools and translation management platforms such as Smartling. You have experience using WebEx, Zoom, and/or Microsoft Teams.
Minimum Required Qualifications:
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; orHigh school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; orEducation and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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