Customer Service Representative

Customer Service Representative:Ensure you read the information regarding this opportunity thoroughly before making an application.Customer Service Duties and ResponsibilitiesAble to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and mannerAble to up-sell and cross-sellAble to generate sales leads from callsAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to memorize, recall, or research answers quicklyExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team targets, goals, and quotasAim for customer resolution and returnRecord, organize and file customer interactions and profile/account changesAble to address returns, refunds, and shipping tracking numbersCustomer Service Requirements and QualificationsHigh school degree or equivalentPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and handling phone systemsBasic computer skills and experience xqanexl with tracking and recording call information, filing documents or updating customer profiles/accountsAble to concentrate on multiple problems at onceExcellent time management and prioritization skillsAbility to answer the phone, listen actively, relay information, and type basic information simultaneouslyCustomer-focused for positive customer experience and resolutionPackage Details