Remote Federal Contact Center Program Lead
jobdivaVienna (VA)
About the role
ITCON Services seeks an experienced Program Manager to lead a large-scale federal contact center program. This remote, high-visibility role serves as the primary client liaison and owns contract execution, performance metrics, workforce readiness, and service delivery across distributed teams.
The ideal candidate has 15+ years in federal programs, proven leadership of contact center operations, and strong collaboration with government and corporate leadership.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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