Accounts Receivable & Collections Specialist - Hybrid

Posted 8 days ago

integrated medical services imsPhoenix (AZ)

Bill and Account Collectors Collection Agencies

SENIORITY

Senior

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About the role

Accounts Receivable & Collections Specialist The Accounts Receivable & Collections Specialist is responsible for managing insurance and patient accounts receivable to ensure timely reimbursement and collection of outstanding balances. This position performs claim follow-up, denial resolution, patient collections, account research, and customer service activities to support timely reimbursement and account resolution. The specialist works collaboratively with patients, payers, providers, and internal departments to resolve account issues, reduce aging accounts, and support the organization's revenue cycle goals. This is a hybrid position requiring regular onsite attendance at the Corporate Business Office (CBO) to assist with incoming correspondence, payer communications, returned mail, and other revenue cycle support functions. Employees are expected to work onsite a minimum of two days per week and remotely on approved days in accordance with organizational policy.

Job Duties: Account Receivable Follow-Up/Patient Collections:

Work assigned accounts receivable daily.
Review and resolve unpaid, underpaid, denied, and aging claims
Conduct follow-up with commercial payers, Medicare, Medicaid, and other third-party payers
Submit corrected claims, reconsiderations, and supporting documentation as needed
Research claim status and account issues
Coordinate with coding, front office, and billing staff to resolve claim and account errors
Process account adjustments, transfers, refunds, and corrections as authorized
Monitor assigned AR inventory and aging reports to ensure timely account resolution
Review, process, and distribute incoming payer and patient correspondence
Assist with management of returned mail, bankruptcy notices, refund requests, medical records requests, and other revenue cycle correspondence received by the Corporate Business OfficeReview and respond to assigned billing-related Communicator cases and departmental work queues
Document all account activity in the practice management system
Assist with account audits and special projects as assigned
Maintain productivity and quality standards established by the department
Escalate complex payer issues as appropriate
Contact patients regarding outstanding balances via phone, mail, and electronic communication
Answer incoming patient calls and voicemails related to billing and account inquiries
Assist patients with billing questions, payment concerns, and account resolution
Explain insurance processing, patient responsibility, and account balances
Establish payment arrangements in accordance with organizational policies
Review accounts for financial assistance eligibility, discounts, bad debt, or collection agency placement when appropriate
Document all patient collection efforts and account communications
Maintain professionalism and excellent customer service during collection activities
Perform other duties as assigned

Education/Required Experience:

High School diploma or GED required
Minimum 2 years of healthcare accounts receivable, collections, medical billing, or revenue cycle experience
Experience with insurance claim follow-up and patient collections required

Experience working patient correspondence, billing inquiries, Communicator cases, shared work queues, or Corporate Business Office functions preferredExperience with physician practice billing preferredExperience with Athena One or similar practice management systems preferredExperience working with Medicare, Medicaid, and commercial insurance plans preferred Ability to work a hybrid work schedule, including onsite attendance at the Corporate Business Office (CBO) a minimum of two days per week Knowledge of healthcare reimbursement methodologies and insurance processing Knowledge of patient collections practices and customer service principles Strong customer service and conflict resolution skills Excellent verbal and written communication skills Ability to interpret EOBs, payer correspondence, and insurance claim information Attention to detail and commitment to accuracy Ability to maintain confidentiality and comply with HIPAA regulations Benefits of Working with IMS:You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401(k) plan.*IMS is a tobacco-free work environment*IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals to perform essential functions. Joining IMS is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individuals' expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

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