QA Analyst
remotefetchWest Sacramento (CA)
About the role
Gainwell Technologies is seeking a detail-oriented Bilingual Call Center Quality Assurance Analyst to support California's Medi-Cal program. In this role, you will monitor and evaluate customer interactions in English and Spanish to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations. You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams
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