Customer Service Representative | GritR Sports
Location: North Richland Hills, TX (On-site)
Pay:
$18.00/hour Schedule: Monday - Friday, 8:00 AM - 4:00 PM Fuel the Passion for the Outdoors At GritR Sports, we don't just sell gear; we support a lifestyle. We are looking for a dedicated Customer Service Representative who is ready to be the face (and voice) of our brand. If you are a problem-solver who thrives in a fast-paced environment and has an interest in firearms and outdoor sports, you'll fit right in. In this role, you won't just "process orders"-you will drive customer loyalty by ensuring every interaction is seamless, secure, and expert-led. Your ImpactVoice of the Brand: Manage inbound calls and emails, turning inquiries into positive experiences. Order Integrity: Process orders with precision, including payment verification and proactive fraud prevention. Relationship Management: Use our multi-channel systems to document interactions, ensuring our team stays aligned, and our customers continuously taken care of. Continuous Learning: Maintain up-to-date knowledge of our evolving product catalog to provide "strategic" advice, not just scripted answers. What You Bring to the Team
Experience:
Proven track record in customer support or "client success" roles. Communication: Exceptional written and verbal skills (you can explain complex topics clearly and kindly). Tech-Savvy: Comfortable navigating multi-channel communication tools. Resilience: The ability to turn a complaint into a solution while maintaining a positive, professional attitude. Industry Interest: A genuine passion or interest in Firearms and Outdoor Sports is highly preferred.
Why You'll Love Working Here:
GritR Sports is committed to a culture of autonomy, teamwork, and growth. We want our team members to build careers here, not just hold jobs.
Comprehensive Benefits:
Health, Dental, and Vision insurance. Future Security: 401(k) plan Work-Life Balance: Paid and Unpaid Time Off (PTO) to get you outdoors. The Perks: Casual dress code, team engagement events, and a "promote from within" philosophy. GritR Sports & Outdoors is an equal opportunity employer. We encourage individuals from all backgrounds to apply.
