Information Technology Manager

Posted 2 days ago

ms shiftNew York (NY)

Computer and Information Systems Managers Computer Systems Design Services

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About the role

MS SHIFT is a fast-growing global SaaS platform for the hospitality industry, trusted by leading hotel brands worldwide. We’re looking for a hands-on IT Manager to own internal IT operations while supporting databases, QA, and technical support in a high-growth environment. This is not a passive role — you’ll be in the systems, in the data, and in the releases.

🔧 What You’ll Do: Own internal IT infrastructure, systems, and end-user support Administer Microsoft 365, Azure, identity, and device management Support and maintain SQL Server databases (backups, restores, performance, access)Perform manual QA testing for SaaS releases (regression, smoke, release validation)Validate database changes, stored procedures, and data integrity Provide Tier 2 / Tier 3 technical support for internal teams and customer escalations Partner with Engineering, Product, and Customer Success on incidents and releases Support security and compliance efforts (SOC 2, GDPR, enterprise reviews)Help scale IT, QA, and Support processes as the company grows✅

What We’re Looking For: 5+ years in IT Operations / IT Management (SaaS preferred)At least 5 years managing technical teams (IT, Support, QA, or similar)Hands-on experience with SQL Server and MySQLExperience doing manual QA in a SaaS environment Strong troubleshooting skills across applications, databases, and systems Experience providing Tier 2 / Tier 3 tech support Comfortable in fast-paced, startup-style environments Able to work onsite in NYC (hybrid flexibility)

⭐ Nice to Have: SaaS or hospitality tech experience Azure SQL / cloud database exposure Jira, Zendesk, or similar toolsSOC 2 or enterprise security review experience🎯 Why MS SHIFTHigh-ownership role with real impact Work on a global SaaS platform used at scale Direct path to Head of IT / IT & Support Operations Competitive compensation + benefits

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