Customer Service Representative - Veterans Services

Customer Service RepresentativeEvery Interaction Moves a Veteran Forward.At Veterans Guardian, we help veterans pursue the disability benefits they've earned through their service.As a Customer Service Representative at Veterans Guardian, you'll play a critical role in that mission by serving as the primary point of contact for veterans throughout their journey. You'll build relationships, coordinate communication, manage documentation, and ensure every veteran continues moving through the process with confidence.This is more than a customer service position. It's a relationship-driven role where your organization, communication, and attention to detail directly impact the experience of the veterans we serve.What You'll DoAs part of our Arizona team, you'll own an important stage of each veteran's journey by:Serving as the primary point of contact for current veterans throughout their claims processManaging inbound phone calls and responding to veteran questions with professionalism and empathyProviding monthly check-ins and proactive updates to ensure veterans always know what comes nextMaintaining detailed client records and communication notes in SalesforceProcessing and organizing documentation to keep files accurate and completeCoordinating appointments and communication across multiple departmentsMonitoring your assigned workload to ensure veterans continue progressing through the processDelivering an exceptional client experience through every interaction