Guest Relations Specialist

Posted 2 days ago

durango motor companyDurango (CO)

Customer Service Representatives New Car Dealers

SENIORITY

Mid

SALARY

$17.00 per hour

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About the role

Guest Relations Specialist

Pay: $17.00 per hour

Full TimeAre you energetic, self-motivated, and passionate about creating positive guest experiences over the phone? Are you looking for a role where you can grow, make an impact, and be part of an exceptional team? If so, you may be the perfect fit for our Guest Relations Specialist position within the Business Development Center at Durango Motor Company!

What We Offer:

Health & Wellness – Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount
Work-Life Balance – Flexible PTO, sick leave, holiday pay, volunteer time off
Financial Perks – 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms
Training & Growth – Paid hands-on training, career development, and clear advancement opportunities

Discounts & Extras – Employee discounts on products/services, supportive team culture built on collaboration & learningA Day in the LifeAs a Guest Relations Specialist, you are a key voice of our dealership.

In this role, you will:

Handle inbound calls and make outbound calls with professionalism and warmth
Listen carefully to guest needs, collect accurate information, and provide basic service or support details
Take clear notes and deliver accurate messages
Demonstrate strong phone etiquette and communication skills
Schedule service appointments and support guests throughout their experience
Maintain an organized workflow and collaborate with teammates to ensure excellent service
Adapt quickly as needs or priorities shift within the department

If you enjoy helping others, staying organized, and delivering outstanding customer service, this role could be a great match for you.

Responsibilities:

Answer all inbound calls promptly using approved scripts
Transfer calls to the appropriate department or team member
Understand guest expectations to deliver a positive experience
Document all communications clearly for smooth follow-upRelay accurate information to the receiving team member or department
Make follow-up calls after service visits to ensure guest satisfaction
Partner with fellow operators to ensure all calls are covered
Learn, practice, and implement pre-set scripts for inbound and outbound calls
Adapt to department needs and workflow changes

Requirements:

Sales, telemarketing, or related experience, preferred
Valid driver's license with an acceptable driving record
Strong verbal and written communication skills (bilingual is a plus)
Excellent computer proficiency
Willingness to complete a pre-employment background check
Genuine commitment to exceptional customer service

Physical Requirements: Frequently sitting, standing, walking, talking, and hearing. Occasional balancing, stooping, kneeling, and crouching. Ability to lift and move up to 20 pounds. Dependable attendance for all-scheduled shifts. Durango Motor Company is an EEO/AA/Veterans/Disabled employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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