Collections Specialist (Auto Finance / Customer Service / Bilingual Preferred)

Posted 8 days ago

lobel financialAnaheim (CA)

Bill and Account Collectors Collection Agencies

SENIORITY

Junior

SALARY

$21 - $25

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About the role

Collections Specialist - Auto Finance Lobel Financial is hiring a Collections Specialist to join our growing auto finance collections team. This role is ideal for candidates with experience in collections, customer service, call center environments, or loan servicing who thrive in a fast-paced, goal-driven workplace. Join one of the top 20 auto finance companies in the U.S. and enjoy competitive pay, strong benefits, work-life balance, and long-term career growth opportunities.

Job Summary: The Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, payment commitments, or repayment plans. This position combines customer service, negotiation, and compliance-focused collections work while ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and comfortable handling high-volume inbound and outbound calls while meeting performance goals.

Key Responsibilities:

Make inbound and outbound collection calls regarding delinquent auto loan accounts
Communicate with customers via phone, email, and written correspondence
Secure payments, payment promises, or establish repayment plans
Provide professional and empathetic customer service in a collection's environment
Review, process, and document account adjustments and updates
Resolve payment discrepancies, disputes, and short payments
Maintain accurate records of all customer interactions and collection activity
Follow all state and federal debt collection laws (FDCPA) and company policies
Manage an assigned portfolio of customer accounts
Meet or exceed individual and team collections performance metrics
Escalate accounts to supervisors or management when appropriate
Perform additional duties as assigned
Qualifications & SkillsHigh school diploma or equivalent
Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate
Strong verbal and written communication skills
Excellent time management and multitasking abilities
Strong attention to detail and documentation accuracy
Ability to negotiate and problem-solve effectively
Computer proficiency, including Microsoft Office and account management systems
Ability to work in a fast-paced, metric-driven collections department
Ability to listen, speak, and enter data simultaneously
Bilingual English/Spanish preferred (may be required based on business needs)

Pay & Benefits:

Competitive hourly pay: $21 - $25/hour 401(k) with company match
Medical, dental, and vision insurance
Optional life insurance
Paid holidays
Paid vacation and sick time
Opportunities for internal promotion and career advancement
About Lobel Financial

Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities. Lobel Financial is an Equal Opportunity Employer.

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