Solutions Engineer

Job summary: Solutions Engineer are opportunity-aligned, vertical-specific technical experts who translate customer requirements into feasible, configurable solutions. They own initial solution design, documentation, and validation, and work closely with Account Executives to ensure customer solutions are feasible and manufacturable, before handing them off to Application Engineers for more detailed design and BOM preparation. Actions that make a “great” Solutions Engineer Meeting customers face-to-face to co-create efficient, manufacturable, and cost effective solutions – doing what’s right for the customer, even if that means removing cost to earn long-term trust Taking inbound requests from customers for insights, advice, and expertise; becoming the customer’s “trusted solutions advisor”Communicating with stakeholders “up-and-down” the customer’s org, presenting solutions with credibility to both technical resources and engineers, and executive leaders Acting as the liaison between the customer and Forgent’s engineering teams, translating customer needs into clear, actionable designs for Application Engineer to further detail (and ultimately handed over to manufacturing teams) Championing the technical credibility and capability of Forgent both through demonstrated expertise in front of customers, and at broader industry events and trade shows (e.g., as a panel speaker) Sharing insights, customer feedback, and learnings back into Forgent, helping the org capture lessons learned and filed intelligence to improve the “library” of configurable designs and future product evolution Partnering early and often with Account Executives from initial opportunity strategy Upskilling and adding expertise through classes, certifications, industry events, conferences, etc. Proactively shaping opportunities, identifying design optimizations or system configurations that could improve customer outcomes before they ask Building long-term customer trust as the go-to technical advisor for customers; building “repeat demand” and a desire to partner with that specific Solution Engineer again

Disclaimer: The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed.

Equal Employment Opportunity Statement: Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.