Customer Service Manager | Lakewood, NJ $100,000$130,000 - 2501

Posted 18 days ago

bhiredLakewood (NJ)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

Apply

About the role

Customer Service Manager A media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment.

Key Responsibilities: Build a customer service system from the ground up Manage the customer service team Handle escalations directly Support Operations: Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects

Qualifications: Strong understanding of the client base's specific needs and communication style Experience building or managing a customer service system and team Comfortable handling escalations and high-volume support issues Strong communication skills Ability to delegate effectively Interested? Send your resume to: Racheli@bhirednyc.com

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.