Systems Administrator

Job Summary: The Systems Administrator role is responsible for managing, maintaining, and updating essential IT infrastructure, including servers, endpoints, security tools, email, software, and hardware. This role also performs system backups and recovery, maintains data files and monitors system configuration to ensure data integrity, has knowledge of commonly used concepts/practices/procedures, and assists end-users resolve desktop PC and laptop, telephone, and other systems-related issues.

General Responsibilities: Perform server administration tasks; research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly. Monitor health using existing management tools and respond to hardware issues as they arise. Manage and lead hardware and software migration and upgrade efforts. Maintain, troubleshoot, and upgrade internal infrastructure, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support. Perform routine and scheduled audits of all systems, including backups. Document project tasks, design, test, and implementation. Request input and review from management and technical team members. Utilizes formal and informal training to maintain skill sets.

Skills and Abilities: A strong technical background in Windows and Linux server administration. Ability to resolve common problems such as file system capacity, consistency and integrity of file systems, understand and take action on hardware related problems such as CPU, RAM, and disk failures. Project Management and team coordination. Effective written and verbal communications skills with all levels of internal and external customers and staff. Ability to concurrently manage multiple priorities. Ability to maintain a high level of discretion when dealing with sensitive/ confidential information. Equipment Knowledge Windows Server Linux ServerSQL ServerM365AWSCitrixJAMFActive Directory (on-prem and Azure AD)DNS and DHCPFile Shares Backup infrastructure Printers/Copiers/Fax Machines/Scanners Desktop & Laptops - Windows and MacOSCloud based phone and paging systemMPLS connections Cisco network equipment Audio/Video equipmentVPNSecurity Software - NGAV, EDR, and XDR solutions Education/Experience Bachelor's degree or equivalent experience.3+ years’ experience installing, supporting, and troubleshooting the equipment listed above in an enterprise class environment.

Physical Requirements: This role requires communication effectively in person, by phone, and electronically. This role requires navigation of multiple screens for several hours a time. This role requires observing and comprehending various data and communications. Art.com complies with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA). Per the ADA, Trends International, LLC will make reasonable accommodation for known physical or mental disabilities of a qualified and disabled applicant or employee. Art.com may decline to accommodate the request should it cause an undue hardship on the operations of the company. It is the responsibility of the employee or applicant to request accommodation. The individual should identify what accommodation they believe is needed to successfully perform the functions of the job above. Employees may be asked to provide medical evidence to support the need for the requested accommodation. Please contact the People & Culture department with any questions or requests for accommodation. Art.com is an equal opportunity employer.