Community Wellness Specialist, Riverside

Key Responsibilities: Provide welcoming front desk support by serving as the center's concierge, assisting members and visitors through walk ins, inbound/outbound phone calls, and initial touchpoints to support all Center offerings. Register participants, explain required documents such as waivers and rules of conduct, and route members to appropriate services using approved referral pathways. Maintain clean, organized, and inviting center spaces, promote programs and resources, and support community engagement activities and events to ensure a positive overall member experience. Conduct daily quality reviews and maintain accurate productivity reports across systems to support the Quality Assurance Program. Develop program presentations aligned with organizational strategies and provide high quality front-line support by guiding guests through available services, assisting with intake and scheduling needs, reinforcing approved health education materials, and communicating member needs to clinical staff to ensure coordinated, seamless care. Support the development and delivery of training materials, schedules, and curriculum while maintaining effective communication with team members and other departments. Lead data collection efforts for center and participant surveys, analyze results to recommend program enhancements, and create program cards using approved platforms to support referral and outreach initiatives. Ensures contractor compliance and the provisions of the contract are fulfilled. Coordinate and implement the participant rewards program, assist members in accessing rewards, and identify opportunities for improvement by gathering feedback and monitoring program effectiveness. Contribute to strategic initiatives that enhance member experience, streamline workflows, and strengthen Vibrant Health's community impact by providing insight from front-line interactions, help implement new processes or program, to ensure alignment with organizational goals. Create program cards for referral intakes using Access Database, Connect IE, and/or other software platforms to support outreach initiatives. Perform any other duties as required to ensure Health Plan operations and department business needs are successful.