Switchboard Operator

About Us: Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine. With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities.

Position Summary: We are seeking a Switchboard Operator to join our expanding clinical team of dedicated professionals. The ideal candidate will be a compassionate, detail-oriented individual with a commitment to patient care, teamwork, and clinical excellence.

Responsibilities: Receive all incoming calls, route to appropriate departments, and page appropriate personnel. Triage and respond promptly and accurately to emergency calls according to establishes procedures. Greet patients and family members in a courteous and professional manner, ensuring professional representation of the organization. Keep switchboard internal and external directory up to date. Maintain accurate patient records and documentation.

Qualifications: High school diploma or GED required. Minimum one year experience in a medical facility setting. Basic knowledge of computerized phone system. Strong customer service skills required.